Quick Answer
If you’re in retail and want a sleek, simple POS that’s fast to set up, Square POS is your best bet.
But if you’re in hospitality and need deeper features, better support, and more flexibility, SpotOn POS might be the stronger choice.
I’ve used and tested both SpotOn and Square across different business settings—from quick-service coffee shops to full-scale retail stores and sit-down restaurants.
Here’s a full breakdown of how they compare in pricing, sales features, payments, support, and more.
SpotOn vs Square: Quick Comparison Table
| Feature | Square POS | SpotOn POS |
|---|---|---|
| Best for | Retail & microbusinesses | Restaurants & growing franchises |
| Monthly Cost | $0–$60/month | $0–$195/month |
| Payment Processing | 2.6% + 10¢ per transaction | 1.99% + 15¢ to 2.99% + 15¢ |
| Industry Fit | Retail, salons, small cafes | Full-service dining, QSR, bars |
| Hardware | Plug-and-play kits | Customizable restaurant setups |
| Loyalty & Marketing | Basic built-in tools | Full-suite with reviews & rewards |
| Offline Mode | Yes | Yes |
| Contract | None | Requires contract (12-36 months) |
| Customer Support | 24/7 chat & phone | Dedicated onboarding & support |
Best for Pricing: Square Wins for Simplicity, SpotOn Offers Flexibility
When it comes to cost, Square is hard to beat for small businesses that want a clear, straightforward setup.
There are no surprise fees, no pressure to sign contracts, and you can start using the POS system within minutes of creating an account.
Square is ideal if you’re just getting started or want to keep overheads lean.
With SpotOn, pricing is less transparent. While they advertise flexible packages, you’ll need to speak to a sales rep to get a real quote.
The pricing model is tailored based on your business size, type, and volume, which makes it great for customization but tougher to budget for upfront.
I’ve worked with restaurants who negotiated solid deals through SpotOn, but that process can vary depending on your location and leverage.
Both systems bundle different features at different price points. Here's a side-by-side of what you're likely to pay:
| Feature | Square POS | SpotOn POS |
|---|---|---|
| POS Software | Free plan or $60/month (Retail Plus) | Starts at $25/month, up to $195/month |
| Processing Fees | 2.6% + 10¢ (in-person) | 1.99%–2.99% + 15¢ |
| 2.9% + 30¢ (online) | Varies by volume + plan | |
| Hardware | Starts at $299 for Square Stand Kit | Custom pricing, often bundled with plan |
| Contracts | No contract required | 12–36 month contracts common |
You’ll also want to consider which add-ons might push the cost higher. For example:
- Square’s advanced loyalty program costs an extra $45/month.
- SpotOn’s marketing and review automation comes bundled into its higher-tier plans, which can be more economical if you’re using several features.
If you’re budget-focused and don’t want to be locked into long-term agreements, Square is your best bet.
Its flat-rate processing model also helps with cash flow planning, especially if your transaction volumes vary month to month.
The Verdict:
Square is better if you want no contracts and low startup costs.
SpotOn requires a sales conversation and often bundles in hardware and service contracts, which can add cost upfront but give you a fuller solution long term.
Best for Sales Features: SpotOn Offers More for Restaurants, Square is Retail-Ready
Both Square and SpotOn offer a strong foundation when it comes to sales features. You’ll find the basics covered in both—inventory tracking, discount creation, sales tax management, and multi-device syncing.
But once you get into the day-to-day operations, the differences become more noticeable depending on your business model.
Square POS excels at:
- Quick item creation and inventory updates with easy import/export options
- Barcode scanning that works seamlessly with Square’s retail hardware kits
- Multi-location management that lets you track inventory and sales separately
- Instant checkout with tap-to-pay via mobile or card reader
- Appointment booking integrated directly into the system (ideal for service-based shops)
These tools are excellent for retail environments where fast transactions and itemized inventory are priorities. I’ve used Square in apparel and wellness setups where those features helped streamline the entire checkout flow.
SpotOn POS stands out with:
- Built-in menu syncing and food modifiers that update instantly across devices
- Table layout tools so servers can manage open tabs and section assignments
- KDS (Kitchen Display System) integration for real-time order flow from front to back of house
- Shift scheduling and employee time tracking within the POS
- Built-in reservations and waitlist functionality, no need to pay extra for OpenTable or other platforms
For restaurants, SpotOn handles more of the chaos. Whether it’s splitting a check 5 ways or syncing happy hour pricing, the system is built with service businesses in mind.
I especially liked how I could assign tables by server and course orders by priority—something Square doesn’t offer without third-party tools.
Here’s how the two compare at a glance:
| Sales Feature | Square POS | SpotOn POS |
|---|---|---|
| Inventory Management | Yes (Retail-focused) | Yes (Menu-focused) |
| Barcode Scanning | Built-in with Square Retail | Optional via hardware integration |
| Table Layout and Server Assigning | No | Yes |
| Kitchen Display System (KDS) | Third-party apps | Built-in |
| Employee Scheduling | Basic clock-in/out | Advanced shift tracking |
| Reservations & Waitlist | Third-party apps needed | Built-in |
The Verdict:
If you’re in retail, Square’s inventory and checkout tools are smoother.
But for restaurants, SpotOn has the edge—it’s built around the chaos of service, not just sales.
Best for Payment Flexibility: SpotOn Has Negotiable Rates, Square is Transparent
Payments are the lifeblood of any POS system—and I’ve paid enough in processing fees to know how much small differences can add up over time.
Whether you’re processing $5,000 or $500,000 a month, the way fees are structured can either squeeze your margins or help you scale smarter.
Square’s Approach:
Square is consistent and easy to understand. You get the same flat rate whether you’re a corner boutique or a multi-location chain.
That means you don’t have to go through any sales call or contract negotiations.
- Flat rate for all users
- 2.6 percent + 10¢ per in-person transaction
- 2.9 percent + 30¢ for online sales
- No monthly gateway or PCI fees
- Chargeback fees only apply if you lose the dispute
SpotOn’s Approach:
SpotOn works differently. Their rates depend on your business size, volume, and contract terms.
In most cases, they’ll run a savings comparison and then offer you custom pricing that can undercut Square’s flat rate—especially if your average ticket size is high or if you process a lot monthly.
- Processing rates range from 1.99 percent to 2.99 percent + 15¢
- Can go lower with higher volume and longer contracts
- Access to lower software fees when bundled with SpotOn Payments
- Requires SpotOn’s hardware and payment terminals
Both systems accept:
- Dip, tap, swipe (EMV and NFC cards)
- QR code payments for contactless transactions
- Mobile readers and wireless terminals
- Gift card payments and loyalty redemptions
Here’s a quick side-by-side:
| Payment Flexibility Feature | Square POS | SpotOn POS |
|---|---|---|
| In-Person Rates | 2.6% + 10¢ | 1.99–2.99% + 15¢ (negotiable) |
| Online Rates | 2.9% + 30¢ | Varies by volume and setup |
| Chargeback Fees | Only if dispute is lost | Standard industry practice |
| Custom Pricing | No | Yes |
| Hardware Requirement | Optional | Required |
| Integration with POS Software | Native | Native + discount when bundled |
The Verdict:
Square is better if you want predictability and minimal setup.
SpotOn can be more cost-effective at scale—but only if you negotiate well and don’t mind a bit more complexity.
Best for Customer Engagement and Loyalty: SpotOn Wins Here, No Contest
This was one of the biggest differentiators I noticed when testing both systems hands-on.
Square does a solid job with basic customer retention tools, but SpotOn takes it much further.
While Square treats loyalty and marketing as add-ons, SpotOn bakes them into the system—and it feels much more connected to your day-to-day operations.
Square’s Built-In Tools:
- Free customer directory with purchase history
- Digital receipts that invite feedback or tips
- Loyalty program (optional add-on at $45/month)
- Email marketing with simple templates (starts free, grows with usage)
Square’s tools are intuitive, but fairly limited unless you start layering on paid features.
For most retail businesses, they’re enough to get started but won’t help you drive deeper engagement unless you scale into higher tiers.
SpotOn’s Suite Includes:
- Integrated loyalty program tied to customer phone numbers or emails
- Fully customizable rewards (by spend, visits, or product type)
- Google/Yelp review prompts built into receipts
- Email and SMS campaigns from the same dashboard
- Detailed customer analytics, including lifetime spend
- VIP programs, time-sensitive offers, and win-back campaigns
SpotOn’s engagement tools feel closer to a lightweight CRM than a simple add-on.
I especially liked the review automation—after each purchase, customers were gently nudged to leave feedback, which helped one restaurant I worked with grow their Google Reviews by over 30 percent in 90 days.
Here’s how they compare:
| Feature | Square POS | SpotOn POS |
|---|---|---|
| Customer Directory | Yes (basic) | Yes (detailed with spend tracking) |
| Loyalty Program | $45/month | Included in most plans |
| Email Marketing | Basic tier available | Integrated with POS |
| SMS Campaigns | Not included | Built-in |
| Review Automation | No | Yes |
| Campaign Customization | Limited | Extensive |
The Verdict:
SpotOn wins hands down. If retaining customers and collecting reviews is part of your strategy, its loyalty and marketing tools are miles ahead.
Best App Marketplace and Integrations: Square Has the Edge for Self-Serve
Both Square and SpotOn integrate with common third-party software like accounting platforms, inventory systems, delivery services, and payroll.
But the experience of getting those tools connected is very different.
Square App Marketplace:
- Over 300+ pre-built apps
- Big names like QuickBooks, Wix, WooCommerce, Mailchimp
- Click-to-connect integrations for easy setup
- Syncs data between your POS and other tools automatically
- No sales call needed to connect an app
If you’re tech-savvy or like to do things on your own, Square’s ecosystem makes it easy to find and activate tools right from your dashboard.
It’s ideal for small businesses who don’t want to deal with back-and-forth setup calls.
SpotOn Integrations:
- Fewer apps overall, but deeper functionality for key industries
- Strong integration with food delivery platforms like DoorDash, Uber Eats, Grubhub
- Payroll integrations for teams (ADP, Paychex)
- Syncs with online ordering and reservation tools
- Setup usually handled by onboarding team, not self-serve
SpotOn isn’t built to be self-managed in this area. If you want something integrated, you’ll usually work with their support team to configure it properly.
That’s not a bad thing if you want help—but it can slow things down if you prefer to move fast and manage tools on your own.
Comparison snapshot:
| App Marketplace Feature | Square POS | SpotOn POS |
|---|---|---|
| Number of Apps | 300+ | Fewer, focused on key industries |
| Self-Setup | Yes | Limited |
| Delivery Platform Integrations | Yes (via apps) | Native integrations |
| Payroll & HR Tools | Yes | Yes |
| Online Ordering Sync | Yes | Yes |
| Support Required | No (DIY possible) | Usually required |
The Verdict:
Square is more accessible and easier to manage on your own.
SpotOn is better for more complex setups—but you’ll need help from support or an onboarding rep.
Best for Ease of Use and Onboarding: Square is Easier to Start, SpotOn is More Hands-On
Getting started with your POS should be quick and painless—and that’s exactly what Square delivers.
I’ve onboarded a Square system from scratch in less than 30 minutes, with no need to contact support or read through technical guides.
It’s ideal for business owners who are tech-savvy or just want to get going without jumping through hoops.
SpotOn is different. The onboarding is guided and structured, often involving scheduled training sessions, menu imports, and in some cases, on-site installation.
If you’re running a more complex operation—like a full-service restaurant or multi-terminal setup—SpotOn’s process is worth the extra time.
Square’s Pros:
- Simple installation process that doesn’t require outside help
- Clean and intuitive backend with logical navigation
- In-app prompts guide you through initial tasks (like tax setup and payment links)
- Tons of written guides and tutorial videos available in their help center
SpotOn’s Pros:
- Dedicated onboarding specialist who walks you through every step
- Full staff training included for front and back of house
- Menu or product catalog imported for you
- Custom hardware configuration handled by support
Square is a better fit for those who want autonomy and quick wins.
SpotOn is built for operators who’d rather have a real person handling the setup and training.
Here’s a quick comparison:
| Setup Feature | Square POS | SpotOn POS |
|---|---|---|
| Self-Install | Yes | Not recommended |
| Staff Training Included | No | Yes |
| Menu/Product Import | Manual or CSV upload | Included |
| Hardware Setup Support | Basic online guide | Fully guided |
| Onboarding Time | Same-day setup possible | Typically 3–7 days |
The Verdict:
If you want to launch today, go with Square.
If you value a white-glove onboarding process, SpotOn is better suited.
Best for Support and Service: SpotOn Goes Further
Let’s be real—support only matters when something goes wrong. But when it does, the quality of service can save your shift or sink it.
I’ve been on both sides of this with Square and SpotOn, and the difference is noticeable.
Square’s support is accessible, but not always responsive. It’s available 24/7 via chat or phone, but wait times can vary, and there’s rarely follow-up.
For basic issues, the help center usually does the trick. But if your receipt printer dies on a Saturday night, you’ll be mostly on your own.
SpotOn provides more proactive, high-touch support. From day one, you’re assigned a rep who knows your account. Hardware not working?
They’ll overnight a replacement. Menu needs to be changed? They’ll handle the programming. That level of service is rare in the POS world, especially for small businesses.
Square’s Support:
- 24/7 chat and phone support
- Self-help resources, community forums, and step-by-step guides
- No assigned rep or consistent point of contact
- Service limited to remote help
SpotOn’s Support:
- Dedicated account manager, even for single-location operators
- On-site setup and guided training included
- Custom menu builds and software configurations handled for you
- Priority-level support for hardware repairs and replacements
Here’s how it compares:
| Support Feature | Square POS | SpotOn POS |
|---|---|---|
| 24/7 Chat & Phone | Yes | Yes |
| Onboarding Support | Limited | Dedicated onboarding rep |
| On-Site Install Option | No | Yes |
| Menu Programming Help | DIY | Included |
| Account Manager | No | Yes |
| Hardware Replacement | Buy new | Covered under service agreement |
The Verdict:
SpotOn delivers more personalized, accessible support.
Square is reliable, but doesn’t offer the same depth of service.
Hardware Flexibility: Square is Affordable, SpotOn is Built to Scale
Your choice in hardware matters just as much as the software—especially when you need a system that fits your workflow.
I tested both Square and SpotOn using tablets, terminals, and handhelds, and here’s what stood out.
Square’s hardware is affordable and modular. You can start with an iPad and a card reader, then grow into a full register setup.
It’s also compatible with a wide range of third-party accessories, so if you already own a cash drawer or barcode scanner, you’re likely good to go.
SpotOn, on the other hand, offers an all-in-one hardware ecosystem. You’ll typically lease or bundle equipment through them.
While that adds to your initial cost, it’s also more tailored to high-volume environments like restaurants, where kitchen displays, handhelds, and receipt printers all need to sync in real time.
Square Hardware Options:
- Square Stand Kit ($299): iPad stand, reader, and hub
- Square Register ($799): Dual-screen terminal with built-in reader
- Square Terminal ($299): Portable card machine and receipt printer
- Works with most third-party printers, cash drawers, and barcode scanners
SpotOn Hardware Options:
- POS kits include touchscreen terminals, cash drawers, and receipt printers
- KDS units and mobile server tablets for hospitality workflows
- EMV + NFC payment terminals included with most plans
- Often requires a contract or lease agreement
Quick comparison:
| Hardware Type | Square POS | SpotOn POS |
|---|---|---|
| Starter Kit | $299 Square Stand | Custom bundled options |
| Mobile Terminal | $299 Square Terminal | Handheld server tablets |
| Kitchen Display System (KDS) | Third-party | Built-in |
| BYO Hardware Support | Yes | Limited |
| Contract Required | No | Yes |
The Verdict:
Square is better if you want flexibility and to BYO-device.
SpotOn works better for full-service setups, but expect more hardware commitment.
Final Verdict: Who Should Pick What?
After working hands-on with both SpotOn and Square, it’s clear that there’s no one-size-fits-all answer.
The better choice depends entirely on your industry, budget, and how much hand-holding you want from your POS provider.
Here’s how I’d break it down:
| Use Case | Choose Square POS | Choose SpotOn POS |
|---|---|---|
| Small retail shop | Yes | |
| Food truck or market vendor | Yes | |
| Restaurant with table service | Yes | |
| Growing multi-location brand | Yes | |
| Budget-conscious startup | Yes | |
| Focus on loyalty and marketing | Yes | |
| DIY setup preferred | Yes | |
| Want white-glove onboarding | Yes |
If you want speed, affordability, and flexibility, Square’s the clear choice.
But if you need a system that does more out of the box—especially for hospitality—SpotOn delivers the tools and support that serious operators rely on.
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