Retail still inspires me. No doubt, 2017 was a difficult year. Some iconic brands disappeared into history. Gloomy headlines warned of the industry’s “apocalypse.” But, disruption of the status quo has compelled the strongest companies, and exciting new players, to usher in a renaissance in retailing.
Today, business success requires delivering an exceptional customer experience, seamless digital integration, authentic engagement, and genuine value. This year’s Retailing Summit will share stories about how retail today enriches lives, creates joy, builds human connection and has fun. Join us to celebrate what is inspirational about retailing!
Director, Center for Retailing Studies