If you’re looking for a BigCommerce POS solution, you’re in the right place. While BigCommerce doesn’t have its own dedicated point of sale offering, you can integrate the ecommerce platform with a wide range of leading POS technologies.
Today, we’re going to explore all of your options if you want to combine your ecommerce platform with a solution for in-person selling, to increase your potential revenue.
Key Takeaways
- BigCommerce doesn’t have its own POS offering, but it will work with a range of leading Point of Sale solutions, enabling omnichannel offline/online selling.
- Using a POS solution with BigCommerce gives you an opportunity to increase your revenue, by selling products to customers in-person, as well as online.
- The right point of sale solution will ensure you can sync your online and in-person inventory, and keep track of orders across multiple channels.
- Leading BigCommerce POS integrations will allow you to enhance customer experience, with multiple payment options and loyalty programs.
Why Choosing a Good POS System is Essential for Retailers
In today’s competitive retail landscape, an effective point of sale solution is more important than most vendors realize.
Even if you already have an online store, thanks to a platform like BigCommerce, the opportunity to make sales in the brick-and-mortar landscape can significantly increase your revenue.
Selecting the right POS solution ensures you can process payments in any environment, whether you’re running your own retail store full-time, or launching a temporary pop-up store.
With the right solution, you’ll be able to:
- Explore multichannel retailing: Unlock additional revenue by selling products to customers in-person and online at the same time. This gives you a chance to turbocharge your profits, and build valuable relationships with local customers.
- Improve customer experiences: The right POS solution will allow you to provide your customers with a range of payment options, and even run customer loyalty programs. This increases your chances of repeat sales and revenue.
- Easily monitor inventory and orders: With cross-channel inventory tracking, you’ll be able to detect your best-selling products, and ensure you never run out of crucial products. You can even set up low stock alerts and create inventory reports.
- Manage employees: Point of sale solutions give you the tools you need to manage team members, track performance throughout your store, and optimize productivity. As your business grows, you’ll be able to easily monitor all of your critical people.
- Unlock valuable insights: Leading point of sale solutions come with extensive reporting and analytics tools, from offline sales tracking solutions to financial reports, product and order reports, and customer analytics.
Ultimately, a BigCommerce POS gives you the freedom to expand your sales strategy, and adapt to the evolving demands of your target audience, both online and offline.
Further reading 📚
How to Integrate Your POS with BigCommerce – Step by Step
As mentioned above, BigCommerce doesn’t have its own point of sale solution. However, it does allow vendors to connect their store with a range of leading POS systems.
Here’s how you can integrate your ideal cloud-based POS with BigCommerce.
Step 1: Choose a Point of Sale Solution
The first step in integrating a POS with BigCommerce is choosing the right solution. There are plenty of options out there, from PayPal Zettle Square POS, to Lightspeed, and beyond.
To connect your ideal system with BigCommerce, you’ll need to ensure that you choose a system that either has an API (Application Programming Interface) or a direct integration with BigCommerce.
The easiest option is to choose an offering that already integrates with BigCommerce, and you can find the complete list of available point of sale tools here.
If there isn’t a direct integration available for your system, then you’ll need to ask your provider about API options.
Step 2: Integrate with BigCommerce
Once you’ve chosen your POS software, integrating the system with BigCommerce is usually relatively straightforward.
If there’s already a direct integration available, you can head to the BigCommerce marketplace and click on the “Get this app” button for your solution.
In this example, I chose to install PayPal Zettle POS for this example.
This will take you through a setup wizard for connecting your POS and online store.
If a direct integration isn’t available, ask your point of sale vendor about your API options, and work with a developer to set up a connection.
This is a slightly more complex process, but with the right support you should be able to easily connect the two forms of software.
Step 3: Configure your POS
Once you’ve connected your point of sale software to BigCommerce, the next step is logging into the software, and configuring your settings.
You’ll need to load your inventory information from BigCommerce into your point of sale software, set up your locations and devices, and set employee PINs and passwords so they can log in.
Most solutions with pre-existing integrations for BigCommerce will have a set-up wizard to guide you through the process of importing all the data from your online store.
Plus, they’ll be able to enable inventory synchronization between your ecommerce store and retail location.
Choosing the Right BigCommerce POS Integration
The ideal BigCommerce POS solution for you will depend on various factors, including your feature requirements, budget, and the size of your business.
It’s worth carefully assessing all of your options before you make a decision, as the right POS will make a huge difference to your store’s success.
Look for a solution with:
- Extensive inventory management: The right POS should be able to help you track your inventory when you’re selling online and in-person. Look for granular inventory management tools, such as low-stock reports, inventory synchronization, and order management.
- Ease of use: A great POS integration should be simple to use, with an intuitive interface, and a well-organized back-end. The vendor behind your point of sale solution should also be able to offer extensive customer support in case something goes wrong with your system.
- Customer relationship management: Strengthening relationships with your customers is crucial in any retail environment. Look for a BigCommerce POS solution that includes tools for tracking customer profiles, and loyalty management programs.
- Hardware requirements: Think carefully about the hardware you’ll need to run and manage your brick and mortar store. Alongside a tablet and card reader, you may want to look into options like cash registers, retail displays, and barcode scanners.
- Payment processing: All POS solutions will have payment processing software. However, it’s important to find an offering that allows you to accept all the payment methods your customers prefer to use, from credit cards to mobile wallets.
Key Features of Leading BigCommerce POS Integrations
While the features of each BigCommerce POS solution can vary, most of the top vendors will ensure you can access the most crucial tools for running and managing your online store.
Some of the key features we recommend prioritizing include:
- Real-time reports: Real-time analytics and reporting tools give you an opportunity to review everything from your top-performing products to your employees in an instant. They can ensure you can keep track of exactly what’s happening in your business.
- Multichannel support: An ideal POS solution for BigCommerce will allow you to sell not just through your online store, and brick-and-mortar location, but also through a range of other channels, like social media, and marketplaces (Amazon or Ebay).
- Customer engagement tools: Customer engagement tools can range from loyalty programs, to solutions for marketing and connecting with customers in real-time. Some POS systems even allow you to set up automated SMS and email marketing campaigns.
- Employee management: If you have employees in your business, comprehensive employee management tools are crucial. Look for time tracking and scheduling features, access control options for different employees, and performance monitoring solutions.
- Sales optimization: The best POS solutions ensure you can optimize your sales and conversions with cross-selling and upselling solutions, bundles and offers, gift cards, and more. Look for tools that help you increase average order value and repeat sales.
You may also need to ensure your POS solution can integrate with other critical business tools, such as accounting and bookkeeping apps, ERP (Enterprise Resource Planning) tools, and marketing automation apps for email and social media.
Popular BigCommerce POS Solutions
While there are a range of BigCommerce POS solutions available to choose from, the options below are some of the most popular options among modern retailers.
1. Square POS
One of the world’s most popular point of sale systems, Square POS is an easy-to-use and convenient platform, particularly for smaller businesses.
It includes all of the features companies need to run a successful store, from inventory management, to customer relationship management tools.
Square offers specialist solutions for both retail locations and restaurants. Plus, the platform is fully customizable, with various modules and components to choose from.
Square even sells their own selection of intuitive hardware. As a bonus, Square’s POS software is completely free to use if you only need the basic features for retail stores.
2. Lightspeed POS
Another leading solution used by thousands of business owners worldwide, Lightspeed is a powerful, yet straightforward point of sale system.
The cloud-based POS supports multilocation inventory management, comprehensive inventory synchronization, and employee management.
Plus, LightSpeed can allow you to automate fulfilment processes, implement in-store pickup options, and keep track of crucial business metrics.
The advanced reporting features even come with real-time alerts, to help you prevent stock-outs, and avoid overselling.
There’s a 14-day free trial for beginners, followed by a $150 per month fee for the complete service.
3. Thrive by Shopventory
Thrive is a top-rated POS solution, with a dedicated integration option on the BigCommerce app store.
The solution can sync your inventory throughout all retail locations, and even has its own scanning feature for quick inventory counting.
One of the best things about Thrive is that it has a powerful range of reporting tools designed to optimize your business processes.
You can leverage district and location-focused reporting, inventory valuation reporting, profitability insights, and lot cost tracking.
There are even employee audit tools, to help you keep track of team member compliance and performance.
Plus, Thrive has dedicated features for restaurants, such as recipe and ingredient tracking.
4. ConnectPOS
Award-winning cloud-based POS, ConnectPOS is compatible with a huge range of devices, from desktop to android POS solutions.
It automatically syncs inventory between your ecommerce store and retail location, and supports a wide range of payment processing options. There’s also a solution for setting up self-checkout options for your customers.
ConnectPOS can continue to work without an internet connection, thanks to its offline mode, and it supports multiple different languages, for an international experience.
Moreover, ConnectPOS allows for split and partial payments, and custom sale options, giving you complete flexibility.
5. Hike POS
Another excellent omnichannel POS solution for BigCommerce, Hike is an easy-to-use platform, suitable for a wide range of companies.
It helps you easily manage products, customers, and suppliers in a unified interface, and includes integrated barcode scanning and receipt printing features.
The Hike system can integrate with leading accounting tools, and can run on virtually any type of POS hardware.
Plus, it comes with CRM solutions, resource management, a membership platform, and real-time analytics. There’s even a workforce management module for keeping track of all your team members and scheduling employees.
Enhancing Retail Operations with BigCommerce POS
BigCommerce POS integrations give businesses the freedom to scale and evolve, with comprehensive omnichannel selling.
Whether you’re launching temporary pop-up stores, selling at marketplaces, or running a full-time brick and mortar business, the right solution will give you all the tools you need to grow in a competitive retail landscape.
With the right BigCommerce POS integration, you’ll be able to:
- Streamline business operations: Easily keep track of everything from your inventory and orders, to your employees and customer relationships in one unified environment. The right POS software will automatically offer insights into every part of your business, so you can make intelligent decisions on how to optimize your store.
- Enhance customer satisfaction: With a comprehensive BigCommerce POS solution, you’ll be able to interact with and delight customers wherever they are. You can offer your customers a wide range of payment options, and boost the chances of repeat orders with your company through loyalty programs, gift cards, and more.
- Facilitate growth: A leading POS solution will give you all the tools you need to grow your store, from in-depth reports and insights, to tools for omnichannel selling. With a powerful ecosystem, you’ll be able to take your business to the next level, unlocking new opportunities for revenue, and paving the way for long-term success.
If you’re not sure which BigCommerce POS solution is right for you, keep in mind that many of the options above do offer free trials and demos.
This means you can test out as many applications as you like, before making your final choice.
FAQ
BigCommerce POS refers to the integrations available for the BigCommerce ecommerce platform, which allow users to sell products in-person. BigCommerce doesn’t have its own point of sale solution, but it does allow customers to integrate their favorite apps with their store.
BigCommerce doesn’t have its own proprietary POS (Point of Sale) solution. However, it does allow companies to connect another point of sale offering to their online stores. You can either connect through a direct integration on the BigCommerce app marketplace, or with an API.
The BigCommerce ecommerce platform supports multi-location inventory. If you choose a POS software to integrate with BigCommerce that also offers this feature, you’ll be able to manage multiple inventory locations and stores from a single platform.
The right BigCommerce POS integration should include features like comprehensive inventory and order management, customer relationship management, employee tracking tools, and advanced historical and real-time reporting. You may also want to look for things like loyalty programs, integrated marketing tools, and comprehensive financial tracking.
There are plenty of different POS solutions that can integrate with BigCommerce. Some of the most popular solutions for retail companies include Square POS, LightSpeed, Thrive by Shopventory, ConnectPOS and Hike POS.
The right POS solution for BigCommerce will help to enhance customer experiences by giving customers multiple payment options to choose from, and a comprehensive checkout experience both online and in-store. These tools can also include loyalty management features.
Some BigCommerce POS solutions like Hike POS do include an offline mode. This ensures you can continue to take payments when an internet connection isn’t available. However, you will need to connect to the internet again to sync your inventory and order data.
The easiest way to set up a BigCommerce POS system is to choose an integration that’s already available on the BigCommerce app store. This allows you to simply click a button to add the integration to your store, then follow a set-up wizard for configuration.
Pricing plans vary depending on the BigCommerce POS integrations you choose. Most solutions will have a monthly or yearly fee you’ll need to pay. However, there are some options that customers can access for free, such as the Square POS integration for retail.
This all depends on the point of sale solution you choose. BigCommerce does support high-risk retailers, but certain point of sale software vendors may restrict the sale of certain products. You’ll need to research the policies of your POS vendor when making your decision.
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