"Connecting with Customers"

Featured Speakers

Gary Loveman, President and Chief Executive Officer, Harrah's Entertainment, Inc.

Gary Kusin, President and Chief Executive Officer, Kinko's, Inc.

Tim Hopkins, Chief Executive Officer, Sur La Table

Lisa Harper, Chairman and Chief Executive Officer, Gymboree Corporation

Davis Ridley, Vice President - Ground Operations, Southwest Airlines Co.

Wayne Badovinus, Chief Executive Officer, Design Within Reach

Richard Marmet, Co-CEO, Best Cellars, Inc.

Molly Jenks, Co-Owner and President, Lisa Jenks Limited

Terri Kabachnick, Chief Executive Officer, The Kabachnick Group, Inc.

Edith Weiner, President, Weiner, Edrich, Brown, Inc.

Lee Carpenter, Founder, Chairman, and CEO, Design Forum

Kirbyjon H. Caldwell, Pastor, Windsor Village United Methodist Church

Robert Cialdini,
Regents' Professor, Department of Psychology, Arizona State University; President, Influence At Work

Tom Root, Managing Partner, Zingerman's Mail Order- Zingerman's Community of Business